Before coming to the clinic there are some steps you need to be aware of:

  • Make sure you know how to find us/our location
  • Confirm the time and day of your appointment
  • Confirm what documents you need to bring (identification, insurance (if applicable), proof that you are student at Barleti University (if applicable), other)
  • Let us know in advance if you need help with language
  • Let us know if you have special needs in terms of accessibility
  • Prepare questions to ask your doctor about:
    • your conditions/symptoms
    • your treatment
    • what lab test/radiology test to do
    • whether you need surgery or not
  • Prepare previous medical records from other hospitals/clinics if applicable:
    • laboratory tests
    • radiology reports
    • medical reports
    • CD-s etc.

A PATIENT HAS THE RIGHT TO:

  • Be treated with courtesy and respect, with appreciation of his or her dignity, and with protection of privacy.
  • Receive a prompt and reasonable response to questions and requests.
  • Know who is providing medical services and is responsible for his or her care.
  • Know what patient support services are available, including if an interpreter is available if the patient does not speak English.
  • Know what rules and regulations apply to his or her conduct.
  • Be given by the health care provider information such as diagnosis, planned course of treatment, alternatives, risks, and prognosis.
  • Refuse any treatment, except as otherwise provided by law.
  • Be given full information and necessary counseling on the availability of known financial resources for care.
  • Know whether the health care provider or facility accepts the insurance assignment rate, if the patient is covered by insurance.
  • Receive prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of an understandable itemized bill and, if requested, to have the charges explained.
  • Receive medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment.
  • Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • Know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such research.
  • Express complaints regarding any violation of his or her rights.

A PATIENT IS RESPONSIBLE FOR:

  • Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.
  • Reporting unexpected changes in his or her condition to the health care provider.
  • Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.
  • Following the treatment plan recommended by the health care provider.
  • Keeping appointments and, when unable to do so, notifying the health care provider or facility.
  • His or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
  • Making sure financial responsibilities are carried out.
  • Following health care facility conduct rules and regulations.